Code of Consumer Rights and Responsibilities
Insurance companies, along with the brokers and agents who sell home, auto and business insurance are committed to safeguarding your rights when you shop for insurance and when you submit a claim following a loss. Your rights include the to be informed fully, to be treated fairly, to timely complaint a resolution, and to privacy. These rights are grounded in the contract between you and your insurer and the insurance laws of your province. With rights, however, come responsibilities including, for example, the expectation that you will provide complete and accurate information to your insurer. Your policy outlines other important responsibilities. Insurers and their distribution networks, and governments also have important roles to play in ensuring that your rights are protected.