Right to Complaint Resolution

Insurance companies, their brokers and agents are committed to high standards of customer service. If you have a complaint about the service you have received, you have a right to access your company’s complaint resolution process. Your insurer, agent or broker can provide you with information about how you can ensure that your complain is heard and promptly handled by the Independent General Insurance Ombud Service www.gio-scad.org where your complaint may be referred to an independent mediator.